1. INFORMATION WE COLLECT

We collect the following types of information:

Personal Information You Provide

• Contact details, including name, email address, phone number, and address.

• Personal information, including wedding or event date, style preferences, dress measurements, and appointment details.

• Order information, including name, billing address, shipping address, payment information, email address, and phone number.

• Photos, reviews, or other content you voluntarily submit.

Information Collected Automatically

• IP address, browser type, device information, and pages visited.

• Information collected through cookies, pixels, and similar technologies (see Section 4).

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders, including delivery and payment.

• Schedule and manage appointments or fittings.

• Communicate about orders, appointments, or promotions.

• Personalize your shopping experience and recommend products.

• Improve our website, products, and customer service.

• Send marketing communications, such as to send marketing, advertising, and promotional communications by email, text message (with opt-out options available), or mail, and to advertise our products and services.

• Prevent fraud and comply with legal requirements.

3. SHARING YOUR INFORMATION

We may share your information with third-parties for legitimate purposes and other reasons subject to this Privacy Policy. These may include:

• Service Providers: Payment processors, shipping carriers, appointment scheduling software, email marketing providers, IT management.

• Advertising & Analytics Partners: Platforms like Google Analytics and Meta Ads to help us understand visitor behavior and deliver relevant ads.

• Legal Requirements: If required by law, regulation, or legal process.

We do not sell your personal information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Keep our website functioning smoothly.

• Analyze site traffic and improve performance.

• Deliver relevant advertising on our site and through third-party platforms.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note, disabling cookies may affect site functionality.

5. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information:

California Residents (CCPA)

• Right to know what personal information we collect, use, and share.

• Right to request deletion of your personal information.

• Right to opt out of the sale or sharing of personal information (we do not sell data).

• Right to non-discrimination for exercising your privacy rights.

To exercise your rights, please contact us at love@ivoryoncampbell.com.

6. DATA SECURITY AND RETENTION OF INFORMATION

We use reasonable security measures, including encryption and secure servers, to protect your information. However, no method of transmission over the internet is 100% secure.

The length of time we keep your personal information depends on various factors, including whether it’s needed to manage your account, deliver our services, meet legal requirements, resolve disputes, or uphold applicable agreements and policies.

7. CHILDREN’S PRIVACY

Our Services are not designed for children, and we do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please reach out to us using the contact information provided below so we can delete it.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

9. CONTACT US

If you have questions about this Privacy Policy or your data, please contact us:

Ivory on Campbell
128 Campbell Ave SE #102
Roanoke, VA 24011
Email: love@ivoryoncampbell.com
Phone: (540) 904-5088